Edited by:

Francesca Govoni


To talk about training in a context of shared knowledge means emphasising the listening to our interlocutor. In effect, only with the creation of a strong communication channel we can get the result of acting on “static” habits and ways of thinking of whom we are having a discussion with.
The training intended as a way to change the approach to the work system, both from the practical point of view (using ad hoc methods) and the cognitive point of view, helps the learner to fully implement the new work process.

I deal with training for over 4 years.

It’s a great experience from the interpersonal and professional point of view. My job consists in training people to use SW rather complex and well-structured (I’m talking about CAT tools), which require a different approach depending on who needs to use them.

It’s actually something I’ve always done when I explained the procedures and working methods to my co-workers on specific projects.

The most difficult aspects of the training management are the identification of a common language and the creation of an emotion-based common ground.

The language is necessary to talk to the user in a clear and immediate way. It is important to understand the terms used and their connotations so as to be able to master them and set up a direct and immediate dialogue, through the use of a common vocabulary.

The creation of an emotion-based common ground is essential to foster the spontaneous emergence of the relationship and encourage the person to experience the training as an opportunity for growth also from the personal point of view.

The tools I most commonly use for my training sessions are:
1 – Workshop
2 – Webinar
3 – Document publishing on shared platforms
4 – Blog dedicated to FAQ and wishlist
5 – Best practice sharing

At the end of the training session, the collection and classification of feedbacks is necessary to check and adjust the presence of gaps between the educational project and its actual application.

The analysis of individual and common evaluations promotes the deployment of new and diversified diagnostic tools so as to align the range of courses to the needs of each user and formulate new strategies for the promotion of the training culture.

Lastly, train is an enrichment moment for teachers, as the dialogue and discussion with people with different expertise and knowledge stimulates the acquisition of new skills and improves at both professional and personal level.