Knowledge management

Edited by:

Francesco Toscani


When it comes to Knowledge Management, we refer to methods and software tools that allow to capture, develop and share the assets of the business knowledge.

We generally distinguish between tangible knowledge (also called explicit knowledge) of a company, such as databases and documents (on paper or stored in electronic devices), and intangible knowledge (also called tacit knowledge) that is the knowledge, know-how, expertise and skills of all employees (also known as “intangible assets”). The performance of a company directly depends on job skills, experience and strategic knowledge of each individual, but they are rarely shared with everyone.